Service desk built for property operators
Dedicated CRM and support tooling for teams handling high-volume tenant requests - smart routing, SLA tracking, and satisfaction analytics in one console.
- Real-time team dashboards and smart workflows
- Self-service channels with clear status updates
- Feedback tracking and service analytics
Overview
A service desk tuned for property operators
Customer Service is FidesHub's dedicated CRM layer for teams handling high volumes of tenant inquiries, escalations, and cross-channel support. Route tickets intelligently, measure SLAs, and keep satisfaction scores visible to leadership.
Omnichannel support
Ticket routing
Native FidesHub integration
Built for support teams, call centers, and crm administrators
What support teams get
Omnichannel inbox
Consolidate email, phone notes, and portal messages into one queue with full conversation history.
Smart routing
Assign tickets by property, priority, or skill group so the right agent picks up the request.
SLA tracking
Monitor response and resolution targets with alerts before deadlines are missed.
Knowledge base
Give agents approved answers for common tenant questions to resolve issues on first contact.
CSAT & analytics
Collect post-resolution feedback and report trends by agent, property, and issue type.
FidesHub integration
Link tickets to tenant records in Property Management when both products are in use.
Getting started
Support team workflow
Capture the request
Tickets arrive from email, phone, or resident portal and land in a unified queue.
Route & prioritize
Automation assigns urgency and owner based on property rules and SLA policies.
Resolve with context
Agents see tenant history, linked units, and suggested knowledge base articles.
Measure & improve
Review CSAT, backlog, and repeat issues to refine staffing and processes.
Included
CRM capabilities
- Ticket management
- Team dashboards
- SLA policies
- Auto-assignment rules
- Customer profiles
- CSAT surveys
- Reporting & exports
- Knowledge base articles
Outcome
Shorter resolution times and measurable service quality
Dedicated CRM and support tooling for teams handling high-volume tenant and customer requests. Use alongside FidesHub when you need a full ticketing and service desk layer.
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Keep exploring
No. Customer Service is a standalone CRM for support teams. It complements Property Management when you need dedicated ticketing and service metrics.
Support agents log in through the FidesHub CRM at crm.fideshub.com. Contact your administrator for credentials.
When integrated with FidesHub operations, portal inquiries can flow into the CRM queue for unified handling.
Ready to see customer service in action?
Talk with our team about how FidesHub fits your portfolio, or jump straight into the product.